- Common
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Bugs
Can't add Facebook and Messenger
I can not add Facebook and Facebook Messenger, it won't authenticate. https://take.ms/znlek Please advise. I am currently on 14 days trial. If this doesn't work I will not buy your product.. Thanks.
Answer
Can't link new devices this time and I only have two devices linked.
And the app crashes all the time.
I was able to connect to Facebook. Still can't connect WhatsApp. The QR code keeps refreshing every second.
Is this app still maintained or is it abandoned?
Hi Egor.
At the current time we are not improving the current version of Firework. We are constantly working on the transition of the Firework engine to a new platform. It will happen soon. This way we will fix many fundamental errors and release an improved product. This will happen soon and we will inform you.
Thank you for your interest in our product. It really motivates us.
Thanks for getting back to me, Alexey!
In such case please cancel my 14-day trial or at least prevent it from charging my Credit Card automatically when the trial is ended.
And maybe you guys should stop offering a paid version until you release the new version on the new platform.
Thanks
Hello Egor.
You can cancel your subscription this way: click on the main menu, then on your profile - email name and the unsubscribe button.
Egor, please write the name of your email used for Firework so that we can cancel your subscription ourselves.
Okay, thank you, I'll let it run then for a few more days closer to the end of the trial and will cancel it then. I'll let you know in case if I still need more help.
Regards!
Customer support service by UserEcho
Hello Egor.
You can cancel your subscription this way: click on the main menu, then on your profile - email name and the unsubscribe button.
Egor, please write the name of your email used for Firework so that we can cancel your subscription ourselves.